Shipping Policy

Effective Date: September 25, 2026

At Silver Mountain Inlay, every order is carefully inspected, packaged, and prepared for shipment. We take great care to ensure your purchase arrives safely and in the condition you expect.

Order Processing

Most in-stock orders are processed and prepared for shipment within 2–5 business days.

Custom, personalized, limited-edition, and made-to-order pieces may require additional processing time. Estimated production or processing times for these items will be provided on the individual product listing or communicated at the time of purchase.

Once your order has shipped, you will receive a shipping confirmation and tracking information when available.

Business days are Monday through Friday, excluding U.S. holidays.

Shipping Methods & Delivery Times

Shipping options and applicable costs will be displayed at checkout based on your shipping address and the available services.

Delivery times provided by shipping carriers are estimates and are not guaranteed unless specifically stated otherwise.

Once an order has been transferred to the shipping carrier, delivery timing is outside the direct control of Silver Mountain Inlay.

Carrier delays may occur due to weather, holidays, high shipping volumes, mechanical issues, address problems, or other circumstances beyond our control.

Shipping Address

Customers are responsible for providing an accurate and complete shipping address at checkout.

If you discover that you entered an incorrect address, please contact us as soon as possible. We will make reasonable efforts to correct the address before the order ships, but we cannot guarantee that changes can be made after an order has been processed.

If an order is returned to Silver Mountain Inlay because of an incorrect or incomplete address, additional shipping charges may apply to reship the order.

Lost or Delayed Packages

If tracking indicates that a package is delayed, customers should first review the tracking information and contact the shipping carrier when appropriate.

If a package appears to be lost, please contact Silver Mountain Inlay so we can assist with the carrier's claim process.

Silver Mountain Inlay is not responsible for carrier delays or packages that are confirmed as delivered to the address provided by the customer.

Damaged Packages

We carefully inspect and package every order before shipment.

If your package arrives visibly damaged, please photograph the package and its contents before discarding any packaging materials.

Contact Silver Mountain Inlay as soon as possible, preferably within 7 days of delivery, with your order number and photographs of the damage.

We will review the situation and work with you to determine the appropriate resolution.

International Shipping

International shipping may be available for select products and destinations.

International customers are responsible for any customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.

Silver Mountain Inlay is not responsible for delays caused by customs or for packages refused, held, or seized due to local laws or import restrictions.

Customers are responsible for determining whether the purchase, importation, possession, transportation, or use of a particular knife or product is lawful in their country or jurisdiction.

Knife Shipping & Legal Compliance

Silver Mountain Inlay sells knives and related products that may be subject to federal, state, local, or international laws and regulations.

By placing an order, the customer acknowledges that they are responsible for ensuring that the product can legally be purchased, received, possessed, transported, and used at the shipping destination.

Silver Mountain Inlay reserves the right to cancel an order or refuse shipment when we reasonably believe that shipping the product may violate applicable law or create an unacceptable legal or logistical risk.

Signature Requirements

For certain high-value, limited-edition, or collectible orders, Silver Mountain Inlay may require an adult signature or other delivery confirmation upon receipt.

When a signature is required, the customer is responsible for ensuring that someone authorized to receive the package is available at the delivery address.

Shipping Insurance

When shipping insurance is included or purchased for an order, claims are subject to the terms and requirements of the applicable carrier or insurance provider.

Customers may be required to provide photographs, documentation, or other information necessary to process a claim.

Returns & Refunds

Shipping charges associated with returns are governed by our Refund Policy.

Original shipping charges are generally non-refundable unless the return is the result of an error by Silver Mountain Inlay or the product arrives damaged or defective.

Please review our Refund Policy for complete return and refund terms.

Changes to This Shipping Policy

Silver Mountain Inlay reserves the right to update this Shipping Policy from time to time. Any changes will be posted on this page with an updated effective date.

Contact

If you have questions regarding shipping or your order, please contact Silver Mountain Inlay through the contact information provided on our website.

Silver Mountain Inlay
Montana, USA
https://silvermountaininlay.com