Refund Policy

Effective Date: September 25, 2026

At Silver Mountain Inlay, each knife is carefully selected, crafted, inspected, and packaged before it leaves our shop. Because many of our pieces are handcrafted, limited edition, or one-of-a-kind, our return and refund policy is designed to protect both our customers and the unique nature of our work.

Standard Products

We accept returns on eligible, unused, non-custom products within 30 days of delivery.

To be eligible for a return, the item must:

• Be unused and in its original condition

• Include all original packaging and documentation

• Not show signs of wear, damage, modification, or sharpening

• Be returned within 30 days of delivery

Once your return is received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method. Please allow your payment provider additional time to process the refund.

Original shipping charges are non-refundable. Customers are responsible for return shipping costs unless the item was received damaged, defective, or incorrect.

Premium Collection

Premium Collection pieces are handcrafted products that may be produced in limited quantities.

Unless otherwise stated on the individual product listing, eligible Premium Collection pieces may be returned within 30 days of delivery, provided they meet the conditions outlined under Standard Products above.

Any Premium Collection item identified as a limited edition, final sale, or otherwise restricted on its product page will be subject to the terms stated on that listing.

Rare Collection & One-of-a-Kind Pieces

Our Rare Collection consists of unique, highly limited, and one-of-a-kind pieces.

All Rare Collection and one-of-a-kind purchases are final sale unless otherwise stated on the individual product listing.

Because these pieces are unique collectible works, we cannot accept returns based solely on a change of mind, buyer's remorse, or personal preference.

Where provided, certificates of authenticity, documentation, and other provenance materials should be retained by the purchaser as part of the item's history and collectibility.

Custom & Personalized Orders

Custom and personalized pieces are made specifically for the customer and therefore cannot be returned or refunded once production has begun, except in cases involving a manufacturing defect or an error made by Silver Mountain Inlay.

Before production begins, we will make reasonable efforts to confirm the specifications of your custom order. Customers are responsible for reviewing and approving any provided details, including personalization, design elements, and other requested specifications.

Damaged, Defective, or Incorrect Orders

We take great care when inspecting and packaging every order. If your order arrives damaged, defective, or different from what you ordered, please contact us within 7 days of delivery.

Please include:

• Your order number

• A description of the issue

• Clear photographs of the item

• Photographs of the packaging, if the package was damaged during shipping

Do not return a damaged, defective, or incorrect item until you have contacted us and received return instructions.

After reviewing the issue, Silver Mountain Inlay may, at our discretion, provide a repair, replacement, or refund as appropriate.

Exchanges

We do not offer direct exchanges.

If an eligible item is returned and a refund is approved, you may place a new order for the desired item separately.

Returns Not Accepted

Returns may be refused for items that:

• Have been used, carried, sharpened, modified, or altered

• Show signs of wear or damage after delivery

• Are missing original packaging or documentation

• Are returned after the applicable return period

• Are custom or personalized items that have entered production

• Are designated as final sale

• Are Rare Collection or one-of-a-kind pieces, unless otherwise stated

How to Request a Return

To request a return, please contact Silver Mountain Inlay before sending your item back.

Please provide your order number and a brief explanation of the reason for the return. If your return is eligible, we will provide instructions for returning the item.

Please do not send a return to our business address without receiving return authorization first.

Refund Processing

Once an approved return has been received and inspected, we will process the applicable refund to the original payment method.

The time it takes for the refund to appear in your account may vary depending on your bank, credit card company, or payment provider.

Questions

If you have questions about this Refund Policy or a specific product's return eligibility, please contact Silver Mountain Inlay before placing your order.

Silver Mountain Inlay
Montana, USA
Website: https://silvermountaininlay.com